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The Computer Guy of Newport	The "Geeks" at the retail store and in the newspaper	The other computer "techs", startups, copy cats
- Background Cleared / Insured	- Background check?	- Background check?
- Onsite Service, prompt arrival at your convenience, focused and pleasant. in shop Service / while you wait or drop off	- Onsite, at their convenience, "time window" where you wait.	- Some onsite or you have to bring your computer in. *Shops: in a safeor convenient location?
- Full time IT Professional	- Part time "techs"	- Part time owners with intake clerks - Part time techs
- 24/7 availability	- Not 24/7, sometimes unreachable or techs unavailable - Hobbyists	*Retail stores, retail prices, 3-5 day wait
-Local resident, owner/operator	Who are they? - Not from this area. The income doesn't come back into our economy or community !	Who are they? - Not from this area. The income doesn't come back into our economy or community !
Experience 24 years including: 17 years serving Newport County US Navy IT Systems Technician 20 years Help Desk / System & Network Administration.	Experience - 1 to 4 years - Average age: 23	Experience - 1 to 4 years - Average age: 23
Education - BS Degree in IT	Education?	Education?
Training - Certifications held for several years. Ongoing and current.	Training - Newly certified or none at all, ask!	Training - Newly certified, some not at all or obsolete just ask !
`Services - Cutting edge technologies - Full Service - Variety of specialties	Services - Cookie cutter -solutions that include additional software purchases - Look for added issues to "jack up the bill"	Services - Hardware with high resale on parts and software - Scattered, unfocused - Look for added issues to "jack up the bill"
Rates Reasonable, by the half hour / Discounts & Specials FREE software, we don't push retail products to jack up the bill - your satisfaction is our commission !!	Rates - High: $60 to install a memory chip? $150 hour! - Rigid rate charts - No Discounts	Rates - Flat rate prices = flat rate techs. Why pay $69.99 for a memory upgrade? - Rates high to cover overhead, - Hidden or extra "shop costs" - Flat rates to reformat and reload your system? - No Discounts
Customer Base - Thousands of raving fans, constant referrals	Customer Base - Many unsatisfied customers with the local and national geek outfits. A lot of those customer have turned to me!	Customer Base - No real customer base
Initial Consulation - When you call you speak directly to a real computer guy! We decide together the best course of action, right on the phone !	Initial Consultation -Dispatcher with no training. Contacts the next available "geek" that will contact you, sometime - Junior geek	Initial Consultation -A clerk, friend, or family member that writes down your information? Then the tech "gets back to you"?